Shipping & Returns

Shipping & Returns

We do a full charge and the delivery of every order, even if we send more than one package. So, if some of your goods in stock, some are not, we will send as soon as possible and that is to get other people as they come - but you pay only one shipping charge.

Alternative shipping address

We can now package an alternative delivery address. If you want the parcel in published elsewhere, please include the exact address.

If we provided to you in the workplace, should be recorded, for example, registered companies, schools and hospitals.

Special delivery instructions

Note: If you specify special instructions accompany the delivery details, we can not take responsibility if the parcel missing in transit.

Delivery payment checks

Please allow up to 15 days for delivery.

Orders delays / lost in transit

We promise that we will definitely do our best to ensure you receive your order within the specified time.

We work with our messenger 97.8% accuracy owns their 24 hours of business and 98% accuracy 2-5 days of service for them.

Sometimes, events beyond our control may result in your package is delayed, and this is the courier, we can assume no responsibility for such delays.

All claims for missing items must be made within 28 days from the date of your order.

delivery Standards

Please allow three business days to contact us as of the date of dispatch, to pursue a former parcel. Then we will investigate contact our courier, and found a package.

Project was mentioned in the transport process, we print, if they are not delivered within 7 days from the date of dispatch of the missing. At this point, we will ensure that the replacement will be directly sent to you.

Fast transfer:

If your order is not a business day to the next, please tell us, we will contact our courier to find it. We will offer an alternative, if we can not immediately find a parcel courier.

Local and import taxes

Please note that we are not responsible for any local or import tax.


We understand that sometimes you need to return the item to us, we have this easy, fast and simple.

We have no quibble returns policy means that if you are not 100% satisfied, we will send you a project, we will be pleased to replace or refund your money.

When you receive your item, you have 14 days to change your mind, and send it back to us.

We will replace or refund all projects, including:

It is refunded within 14 days of receipt to us.

In perfect condition returned to us, in their original packaging and additional labels.

Your statutory rights are not affected.

Please include your invoice or return the form, let us know what you want us to take what action to take, for example. Exchange or refund. This will help us to ensure a fast and efficient processing of your return.

You have to pay the postage to return your package. We encourage you to determine your situation enough postal insurance under the project missing en route to us.

If you have questions about return item (s) have any questions, do not hesitate to send us an email

Communicate with

When you return to your project, remember that you can change the code and size.

We will send you the replacement free shipping to UK address.

We exchange your turn soon, because we can and inventory, which are aimed at within 24 hours of receiving your return to us your replacement.

Remember that there is a slight delay may be during peak hours.


We will refund you your project, in addition to the payment in cash or by postal transfer, we will pay you to monitor the situation through the original payment method.

We will endeavor to process all refunds within 24 hours of receipt, but during peak hours seven days allowed for your refund.

When we have completed your refund, we'll send you to an email send out.

Note: Gift wrap is not refundable

We will (if applicable) the reasonable costs of return of up to £ 4.99 postage value, if found wrong with the project. (Terms and conditions apply.

Goods have been received, and after inspection, no refund will be made. Require proof of shipment.)

Failure Project

If you find that your project fails, send it to us, we will look at, as long as we can. If we have a manufacturing defect, we will be happy to replace or refund it.

Wrong item must be returned within a reasonable time must be clean and dry.

Please all of your details and a statement describing the failures as well as other useful information.

We will try to get back within 24 hours to your package for you, but at peak times, which may take slightly longer.

When an error is found, we will shipping your reasonable return.

Sometimes when we are struggling to locate the fault, we may request a second opinion from the manufacturer of the product.

Your statutory rights are not affected.


If you change your mind and decide not to proceed with your order, you can plan within 14 days from the date we receive your order to cancel.

Cancellation before shipment

To cancel orders for shipping, we suggest you after your order, if you call us, we will do our best to cancel your order and shipping.

Cancellation after shipment

If you want to cancel your order shipped, you must wait until you receive your order, please follow our return process.